VELORA — TERMS OF USE

1. Eligibility & Acceptance

1.1. By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a legal guardian.

1.2. By accessing or purchasing from our website, you agree to comply with these Terms, along with our Privacy Policy, Shipping Policy, and Refund Policy.

2. Use of Website

2.1. You agree to use this website only for lawful purposes.

2.2. You shall not:

• Use the website for fraudulent or illegal activities
• Attempt to interfere with website functionality or security
• Upload harmful code, malware, or viruses
• Misuse content or impersonate any entity

2.3. We reserve the right to restrict or terminate access if misuse is detected.

3. Product Information & Pricing

3.1. We strive to ensure that all product details, descriptions, and prices are accurate.

3.2. However:

• Minor variations in packaging, color, or appearance may occur
• Prices may change without prior notice
• We reserve the right to correct errors or inaccuracies

3.3. Product listings do not constitute a binding offer.
An order is confirmed only after successful acceptance and processing.

4. Orders & Payments

4.1. We accept payments via:

• UPI
• Credit/Debit Cards
• Cash on Delivery (COD)

4.2. By placing an order, you agree to provide accurate and complete information.

4.3. We reserve the right to:

• Refuse or cancel any order
• Limit quantities per customer
• Cancel orders suspected of resale or misuse

4.4. Orders may be cancelled by us due to:

• Payment failure
• Incorrect information
• Suspected fraudulent activity

In such cases, a full refund will be issued (if applicable).

5. Shipping, Returns & Cancellations

5.1. All policies related to shipping, returns, and cancellations are governed by our respective policies.

5.2. By placing an order, you agree to:

• Our Shipping Policy
• Our Refund & Return Policy

5.3. Products (especially fragrances) are non-returnable due to hygiene reasons, except in eligible cases defined in our policies.

6. Intellectual Property

6.1. All content on this website — including:

• Logos
• Images
• Product designs
• Text and branding

— is the exclusive property of Velora / BJK Ventures LLP.

6.2. You may not:

• Copy, reproduce, or distribute content
• Use brand assets without permission
• Reverse-engineer or extract data

Any misuse may lead to legal action.

7. Personal Use Only

7.1. Products purchased from Velora are intended for personal use only.

7.2. Reselling or commercial distribution without authorization is strictly prohibited.

8. Third-Party Services

8.1. We may use third-party service providers (e.g., payment gateways, logistics partners).

8.2. We are not responsible for:

• Third-party service failures
• External websites linked from our platform

9. Limitation of Liability

9.1. Velora shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of data, profits, or business

9.2. Use of the website and products is at your own risk.

10. Product Disclaimer

10.1. Our fragrances are designed for personal use and may vary in perception from person to person.

10.2. We recommend conducting a patch test before full use.

10.3. We are not liable for:

• Individual sensitivities
• Allergic reactions
• Improper usage

11. Indemnification

You agree to indemnify and hold harmless Velora and BJK Ventures LLP from any claims, damages, or liabilities arising from:

• Your misuse of the website
• Violation of these Terms
• Breach of applicable laws

12. Force Majeure

We shall not be liable for delays or failures caused by events beyond our control, including:

• Natural disasters
• Government actions
• Network or system failures

13. Termination

We reserve the right to suspend or terminate your access to the website at any time without prior notice if:

• You violate these Terms
• Suspicious or fraudulent activity is detected

14. Governing Law

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of courts in Thane, Maharashtra.

15. Changes to Terms

We reserve the right to update these Terms at any time.

Continued use of the website constitutes acceptance of updated Terms.