VELORA — PRIVACY POLICY

1. Information We Collect

• Name, email address, and phone number
• Shipping and billing address
• Payment-related details (processed securely)
• IP address and device information
• Browsing behavior and interaction with our website

2. How We Use Your Information

• Process and deliver your orders
• Provide customer support
• Send order updates and service communication
• Share promotional offers and updates
• Improve website and user experience
• Prevent fraud and ensure security

3. Marketing & Communication

• Email and SMS communication for updates and offers
• You can opt out anytime via unsubscribe or by contacting us

4. Cookies & Tracking Technologies

• Enhance browsing experience
• Remember your preferences
• Analyze website performance
• Show relevant advertisements

You can manage cookies through your browser settings.

5. Sharing of Information

• We do not sell your personal information
• Shared only with payment gateways, logistics, and service providers
• All partners maintain strict confidentiality

6. Data Security

• We use industry-standard security measures
• No system is completely secure

7. Data Retention

• Data is retained only as long as necessary
• Used for operational and legal purposes

8. Your Rights

• Access your personal data
• Request corrections or updates
• Request deletion of your data
• Opt out of marketing communications

9. Third-Party Services

• We are not responsible for external websites
• Review third-party privacy policies separately

10. Children’s Privacy

• Our website is intended for individuals 18+
• We do not knowingly collect data from minors

11. International Users (GDPR)

• Right to access, correct, or delete data
• Right to restrict or object to processing

12. Changes to This Policy

• We may update this policy periodically
• Changes will be reflected on this page