VELORA - REFUND, RETURN & CANCELLATION POLICY

1. General Policy

• All Velora products are non-returnable and non-exchangeable once delivered.
• Products that have been opened, used, or tampered with are not eligible for return.
• Fragrance perception may vary and is not considered a defect.
• Customers are advised to perform a patch test before full application.

2. Eligible Cases for Replacement or Refund

We offer replacement or refund only in the following cases:

• Damaged product
• Leakage or broken packaging
• Incorrect item delivered
• Missing items

3. Mandatory Proof Requirement

A clear, continuous unboxing video is mandatory.

• Show sealed package
• Capture full unboxing
• Clearly display issue
• No cuts or edits

Claims without an unboxing video may not be accepted.

4. Reporting Timeline

• Issues must be reported within 48 hours of delivery
• Late requests will not be accepted

5. Refund Policy

• Processed within 7–10 business days after approval
• Prepaid → original payment method
• COD → bank account provided
• Shipping charges are non-refundable

6. Order Cancellation

• Allowed only before dispatch
• Not possible after shipping

7. Delivery & Customer Responsibility

• Incorrect address or contact details
• Customer unavailable at delivery
• Reshipping charges may apply

8. Important Notes

• Products cannot be returned unless damaged
• Minor packaging variations may occur
• All claims subject to verification